ADV MED SUPPORT ASSISTANT
Major Duties:
Works collaboratively in an interdisciplinary coordinated care delivery model and performs clerical duties, customer service and other duties as assigned for the proper and timely treatment of patients. Clerical duties:
maintains appointment schedules for assigned area, communicates with providers (including outside Community Care providers), prepares any required pre-appointment documents, schedules the appropriate level of care and documents the schedule in the appropriate consult. Must use each interaction with the patient to validate and update patient demographic information, either in person during check-in or over the phone, to decrease the incidence of returned mail due to incorrect addresses and inability to contact patient by phone due to incorrect number. Incumbent schedules Veteran appointments with using VSE or other software scheduling options. Uses established business rules to schedule appointment for Veterans which includes clinic visits from orders or patient requests, consultations, and entries into the Recall Reminder system and Electronic Wait List (EWL). Ensures all appointments are scheduled timely and the provider and patient's desired dates are met. Ensures that orders are completed in accordance with policy. Appropriately documents all attempts to contact patients in the Medical Record. Other duties as assigned. Work Schedule:
0800 to 1630 Monday thru Friday. AWS or compressed tour may be authorized . Financial Disclosure Report:
Not required Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements:
United States Citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency:
Medical Support Assistants must be proficient in spoken and written English in accordance with VA Policy.
Experience:
Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR Education:
One year above high school (Official Transcripts Required); OR Experience/Education Combination:
Equivalent combination of experience and education are qualifying for entry level for both education and experience are acceptable. Official Transcripts Required Specialized
Experience:
One year of experience equivalent to the GS-5 grade level. Examples of experience could include, but are not limited to:
Advises clinical staff on current administrative processes Answering phones, greeting patients, relaying messages to appropriate staff Scheduling appointments Interpreting and verifying provider orders Entering no-show information Monitoring appointment requests from multiple electronic sources Determining the daily needs of the clinic Monitoring both inpatient and outpatient appointments Verifying and updating demographics and insurance information Coordinating administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals Knowledge, Skills, and Abilities. Candidates must demonstrate all of the KSAs below:
Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. Ability to communicate tactfully and effectively, electronically, by phone, in person , and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). References:
VA Handbook 5005/117, PART II, APPENDIX G45. This can be found in the local Human Resources Office. The full performance level of this vacancy is GS-06. Physical Requirements:
Work is primarily sedentary with some standing, walking, bending and carrying of light items required. There are no unusual physical demands required to perform the duties of the position.
Estimated Salary: $20 to $28 per hour based on qualifications.
Works collaboratively in an interdisciplinary coordinated care delivery model and performs clerical duties, customer service and other duties as assigned for the proper and timely treatment of patients. Clerical duties:
maintains appointment schedules for assigned area, communicates with providers (including outside Community Care providers), prepares any required pre-appointment documents, schedules the appropriate level of care and documents the schedule in the appropriate consult. Must use each interaction with the patient to validate and update patient demographic information, either in person during check-in or over the phone, to decrease the incidence of returned mail due to incorrect addresses and inability to contact patient by phone due to incorrect number. Incumbent schedules Veteran appointments with using VSE or other software scheduling options. Uses established business rules to schedule appointment for Veterans which includes clinic visits from orders or patient requests, consultations, and entries into the Recall Reminder system and Electronic Wait List (EWL). Ensures all appointments are scheduled timely and the provider and patient's desired dates are met. Ensures that orders are completed in accordance with policy. Appropriately documents all attempts to contact patients in the Medical Record. Other duties as assigned. Work Schedule:
0800 to 1630 Monday thru Friday. AWS or compressed tour may be authorized . Financial Disclosure Report:
Not required Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements:
United States Citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency:
Medical Support Assistants must be proficient in spoken and written English in accordance with VA Policy.
Experience:
Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR Education:
One year above high school (Official Transcripts Required); OR Experience/Education Combination:
Equivalent combination of experience and education are qualifying for entry level for both education and experience are acceptable. Official Transcripts Required Specialized
Experience:
One year of experience equivalent to the GS-5 grade level. Examples of experience could include, but are not limited to:
Advises clinical staff on current administrative processes Answering phones, greeting patients, relaying messages to appropriate staff Scheduling appointments Interpreting and verifying provider orders Entering no-show information Monitoring appointment requests from multiple electronic sources Determining the daily needs of the clinic Monitoring both inpatient and outpatient appointments Verifying and updating demographics and insurance information Coordinating administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals Knowledge, Skills, and Abilities. Candidates must demonstrate all of the KSAs below:
Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. Ability to communicate tactfully and effectively, electronically, by phone, in person , and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). References:
VA Handbook 5005/117, PART II, APPENDIX G45. This can be found in the local Human Resources Office. The full performance level of this vacancy is GS-06. Physical Requirements:
Work is primarily sedentary with some standing, walking, bending and carrying of light items required. There are no unusual physical demands required to perform the duties of the position.
- Department:
0679 Medical Support Assistance - Salary Range:
$38,921 to $50,598 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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