SERVICE WRITER ADMIN
4.
3 Grand Jct, CO Grand Jct, CO Full-time Full-time $23 - $26 an hour $23 - $26 an hour 3 days ago 3 days ago 3 days ago Service Dispatch and Admin - Sign-on Bonus $2000.
00 Position Overview No company can promise uncompromised customer satisfaction without the people to back up and deliver that promise.
At Arnold, we have assembled the most comprehensive machinery support team in the western United States.
There is nothing in our inventory as valuable as the associates who carry our reputation into the marketplace.
With the training we provide, the Service Dispatch/Admin helps Arnold to keep that standing.
Essential Job Functions Acting as a liaison between the customer and dealership Promoting and ensuring customer satisfaction by assisting with the enhancement of labor and parts sales Writing up, monitoring, reviewing, and assisting with job closing Greet walk-in customers and take customer calls to write up service proposals, changes to current service proposals,and requests for information on open work orders Maintain two-way communication between the customers and the Service Department on the current status of work-in-progress Promptly advise customers or Service Managers of any deviation in date of completion, estimated/quoted cost, or additional work.
Record changes on service proposals in approved fashion Generates approvals, estimates, quotes, or flat rate proposals, including promised start and completion dates to the customer for the Service Manager Accurately complete all service proposals.
Designate job and component coding based on the information provided.
Provide an estimate of labor and time.
If total cost cannot be established during the reception, due to the need for additional troubleshooting, provide an estimate for the troubleshooting.
Leave the total estimate open and contact the customer for approval when established Accurately determine if a machine warranty applies.
Advise customers of warranty status before performing any service.
If unable to determine status due to lack of information, inform the customer that the job will be charged as revenue until information identifies it as a warranty Review the work schedule daily with the Service Manager to update work-in-progress (WIP) priorities, segments, parts deliveries, and completion deadlines.
Assist in detecting and managing work orders that will be higher than estimated/quoted Assists with communication from the Service Department to customers on field jobs by advising them of the arrival time of mechanic(s), departure time of mechanics, number of trips, etc.
Works with the Service Manager to ensure that repairs are performed within the labor hours quoted or estimated to the customer Notify the customer if repair costs appear to exceed equipment value.
On jobs where written authorization is not obtained before dispatch of a mechanic, follow up with the Service Manager that the mechanic obtains the signature of the customer's representative before the start of the job Verify that the steps in the proper procedure for finishing a service job before proceeding to the next job instructions have been followed Physical Demands and Working Conditions:
Ability to sit for extended periods Reaches to answer phones Read paperwork, files, and records on the computer Communicates by phone and in person Bends body to file various paperwork Hears well enough to receive communication by radio, phone, and in-person Bends body downward and forward by bending at knees or waist Remains in standing position if required to perform various functions of the job Education:
High School Diploma or equivalent Related experience could be a substitution for school requirements Accommodations:
Reasonable accommodations for essential functions of the position will be considered.
Benefits offered:
Paid Sick Leave Paid Vacation Paid Holiday The company currently pays 100% of the medical premium for associates and family Dental and Vision plans 401K/Roth with company match Quarterly and Yearly Bonus programs Company Stock received to associates with 5
years of service Arnold Machinery is an Equal Opportunity Employer NOTE:
This job description is not intended to be all-inclusive.
Employees may perform other related duties as negotiated to meet the ongoing needs of the organization.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
3 Grand Jct, CO Grand Jct, CO Full-time Full-time $23 - $26 an hour $23 - $26 an hour 3 days ago 3 days ago 3 days ago Service Dispatch and Admin - Sign-on Bonus $2000.
00 Position Overview No company can promise uncompromised customer satisfaction without the people to back up and deliver that promise.
At Arnold, we have assembled the most comprehensive machinery support team in the western United States.
There is nothing in our inventory as valuable as the associates who carry our reputation into the marketplace.
With the training we provide, the Service Dispatch/Admin helps Arnold to keep that standing.
Essential Job Functions Acting as a liaison between the customer and dealership Promoting and ensuring customer satisfaction by assisting with the enhancement of labor and parts sales Writing up, monitoring, reviewing, and assisting with job closing Greet walk-in customers and take customer calls to write up service proposals, changes to current service proposals,and requests for information on open work orders Maintain two-way communication between the customers and the Service Department on the current status of work-in-progress Promptly advise customers or Service Managers of any deviation in date of completion, estimated/quoted cost, or additional work.
Record changes on service proposals in approved fashion Generates approvals, estimates, quotes, or flat rate proposals, including promised start and completion dates to the customer for the Service Manager Accurately complete all service proposals.
Designate job and component coding based on the information provided.
Provide an estimate of labor and time.
If total cost cannot be established during the reception, due to the need for additional troubleshooting, provide an estimate for the troubleshooting.
Leave the total estimate open and contact the customer for approval when established Accurately determine if a machine warranty applies.
Advise customers of warranty status before performing any service.
If unable to determine status due to lack of information, inform the customer that the job will be charged as revenue until information identifies it as a warranty Review the work schedule daily with the Service Manager to update work-in-progress (WIP) priorities, segments, parts deliveries, and completion deadlines.
Assist in detecting and managing work orders that will be higher than estimated/quoted Assists with communication from the Service Department to customers on field jobs by advising them of the arrival time of mechanic(s), departure time of mechanics, number of trips, etc.
Works with the Service Manager to ensure that repairs are performed within the labor hours quoted or estimated to the customer Notify the customer if repair costs appear to exceed equipment value.
On jobs where written authorization is not obtained before dispatch of a mechanic, follow up with the Service Manager that the mechanic obtains the signature of the customer's representative before the start of the job Verify that the steps in the proper procedure for finishing a service job before proceeding to the next job instructions have been followed Physical Demands and Working Conditions:
Ability to sit for extended periods Reaches to answer phones Read paperwork, files, and records on the computer Communicates by phone and in person Bends body to file various paperwork Hears well enough to receive communication by radio, phone, and in-person Bends body downward and forward by bending at knees or waist Remains in standing position if required to perform various functions of the job Education:
High School Diploma or equivalent Related experience could be a substitution for school requirements Accommodations:
Reasonable accommodations for essential functions of the position will be considered.
Benefits offered:
Paid Sick Leave Paid Vacation Paid Holiday The company currently pays 100% of the medical premium for associates and family Dental and Vision plans 401K/Roth with company match Quarterly and Yearly Bonus programs Company Stock received to associates with 5
years of service Arnold Machinery is an Equal Opportunity Employer NOTE:
This job description is not intended to be all-inclusive.
Employees may perform other related duties as negotiated to meet the ongoing needs of the organization.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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